Frequently asked Questions

ONLINE ORDERING

    1. When will my order be dispatched?
      Your order will be dispatched within 24hrs from payment received.
    2. Can I return an item purchased?
      Yes and No, due to hygienic reasons and the nature of the lingerie, all underwear (including panties, g-string, tights, and stockings) and adhesive related products cannot be returned or exchanged. All other items may be returned and exchanged according to our strict Return and Exchange policy. You can read it here.
    3. Can I exchange an item if the fit isn’t right?
      All items excluding underwear (including panties, g-string, tights, and stockings) and adhesive related products, and in same condition that they were received in, can be exchanged. A fee of R80 will be levied on all exchange to cover return collection and re-dispatch. For all exchange queries, please email 028lingerie@gmail.com for assistance.
    4. What size should I purchase?
      You can make use of the Bra Size Calculator and follow the measurements. Alternatively, you may contact us on WhatsApp (+27 82-575-9474) for a consultation to find out what product and size is best for you.